Find us

Marshall Road
Wiltshire SN10 3UF

Clinical results

Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence based developments to our procedures and ongoing improvements to the patient experience.

As a provider of NHS services our approach to governance brings together clinical excellence, information security, health and safety and risk management. We know that our performance is a vital part of trusting us to care for you, your patients or loved ones, which is why we want to share the following information with you.

1005 Cleanliness and Infection Control

Cleanliness and infection control

100% clean record against hospital-acquired infections

We take infection prevention and control extremely seriously, and understand patients’ concerns about nasty superbugs. We only deal with scheduled care and have robust measures in place, such as following NHS England best practice guidelines about swabbing relevant at risk patients, to ensure everyone is given the best chance of protection against the likes of C.Difficile and MRSA.

Our patient-led assessments of the care environment (PLACE) scores, which see patients rate us on various aspects of our service, highlight the cleanliness of our hospital too, with a rating of 100%.

Care Quality Commission

Rated ‘Good’ in 2016!

Our service is registered with the Care Quality Commission (CQC), England’s independent regulator of health and adult social care. This means that we are required to uphold their exacting standards for safe, effective, compassionate, high-quality care. Read the report from our latest inspection here.

Speedy rehabilitation and a shorter stay

Getting you back to you, sooner

We believe that the sooner you can start your rehabilitation after surgery, the better. Our procedures are designed to give you a better quality of life, and we want to make sure that you can begin enjoying it as soon as possible. Our team of clinicians practice the Enhanced Recovery Pathway (ERP); which is a modern evidence-based approach that helps people recover more quickly after having major surgery.

If undergoing surgery at our sister hospital, Emersons Green NHS Treatment Centre, the length of your stay can be significantly shorter thanks to our ERP, helping patients get back to the comfort of their own homes sooner. The early mobilisation associated with ERP also reduces the risk of deep vein thrombosis (DVT) and infections. Read more about ERP and the benefits here.

Our Patient Advice Line, 0117 906 1900, gives patients the opportunity to speak with our clinicians about any post-operative concerns they might have; this is another way we ensure safe and successful recovery.

We even have a physiotherapy mobile app, Pocket Physio, with videos of simple but effective exercises that patients can do at home to help them prepare for and recover from orthopaedic surgery. Our Pocket Physio app is available for most devices.

Friends and family rating

99% of patients would recommend our hospital

The NHS Friends and Family Test (FFT) was created to help hospitals like us understand whether their patients are happy with the service provided, or whether improvements are needed. It is a quick and anonymous way for patients to give their views after receiving care or treatment across the NHS.

The FFT has been rolled out across most NHS services and more than 25 million pieces of patient feedback have been submitted since its launch in 2013. Our average FFT score in 2019 shows us that 99% of patients would recommend our service to their friends and family. Learn more about FFT here.

Quality Account

Our commitment to your care

Following the Health Act 2009 all healthcare providers have a statutory requirement to publish a Quality Account. The quality of service patients receive at our hospitals is highlighted in this report. In it you’ll find examples of how we ensure quality across all areas of our service. Read our latest report here.


How to make a referral

How to make a referral

How to get referred to us

How to get referred to us

Read our reviews on the NHS website

Read our reviews on the NHS website

Information for professionals

Information for professionals

 COVID-19 (coronavirus) alert

Along with all Independent Sector healthcare providers we are currently supporting NHS England during the Coronavirus crisis. This has sadly meant that any patients who were scheduled to visit us have had their treatment postponed. While we are not yet able to give patients a revised surgery date, we are doing our utmost to get through the impact of this pandemic and re-open at the earliest opportunity.

To sign up to email updates or to view our current status and advice, visit our COVID-19 (Coronavirus) information page.