Our unfaltering dedication to quality is something we are very proud of; we constantly strive to do things better for our patients. This ethos has led to innovative, evidence based developments to our procedures and ongoing improvements to the patient experience.

The Care Quality Commission (CQC), an independent regulator of health and social care in England, rated all nine of our Treatment Centres as ‘Outstanding’ or ‘Good’. This means you can rest assured that our services are safe, reliable and patient-focused.

We know that our performance is a vital part of trusting us to care for you, your patients or loved ones, which is why we want to share the following information with you.


Centre of excellence
  • Highly experienced consultants
  • Select range of specialties
  • Specialist teams

By focusing on a select range of specialties, we concentrate our efforts on being the best provider of the procedures we offer; our consultants regularly perform extremely high volumes of the surgery they specialise in.


A focused range of procedures means tighter controls – with smaller wards and a close-knit family of colleagues we maintain exceptional standards of care and cleanliness and achieve outstanding results.


As a specialist hospital we only provide scheduled surgery, which means patients can feel confident that their procedure will happen as planned, without sudden cancellation because of competing priorities.


The strength of our medical leadership is extremely robust, with medical directors based at each hospital, and clinical directors employed centrally to oversee each specialty and provide support to all relevant sites.

Cleanliness
  • Zero cases of MRSA or C. Difficile bactereamia
  • Rated 100% for cleanliness in PLACE survey

We have a 100% clean record against hospital acquired MRSA and C. Diff infection – our patients are just not exposed to these superbugs with us!


Our Patient Led Assessments of the Care Environment (PLACE) scores, which see patients rate us on various aspects of our service, highlight the cleanliness of our hospital, with a rating of 100%.

PLACE 2020 for cleanliness

Speed of access and recovery
  • Fast access times
  • Enhanced recovery pathway
  • Some of the shortest lengths of stay in the industry

We have some of the fastest access times in the country, enabling patients to be seen sooner and avoid long NHS waiting lists.


We have some of the shortest length of stay in the industry, meaning patients are able to get back to the comfort of their own homes sooner, lowering their risk of infection or complications associated with an extended hospital stay, such as DVT.


We offer a comprehensive physiotherapy service, including free access to a unique app, ‘Pocket Physio’ and a 24-hour clinical helpline.

Patient experience
  • 99% of patients would recommend us
  • High scores in PLACE survey
  • 5 star reviews

Our hospitals come very highly recommended by those who’ve been treated by us. 99% of patients would recommend our hospitals according to the NHS Friends and Family Test (FFT).

FFT average score (% recommended) 2019


We regularly receive positive feedback from patients who want to tell us how great their experience was.