Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.

How do I get referred to Devizes NHS Treatment Centre?

If you and your GP decide that you should be referred for possible surgery, you have the right to choose where you go for treatment with the NHS. Care UK hospitals can accept referrals from any eligible patient in need of the treatments we offer.

For more information on getting referred, click here.

What is the most recent CQC result?

Please click here to see our latest CQC report.

How do we comply with the CMA order?

Compliance with CMA Order 2014

In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the www.gov.uk/cma-cases/private-healthcare-market-investigation. The information provided by Care UK below is required by the Order.

Care UK private healthcare services are delivered through fee rates and packages agreed between Care UK and Medical Insurers or Private Patients. Consultants who are employed or engaged through Care UK do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Care UK. No Clinicians hold practicing privileges with Care UK and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.

Care UK does not provide any Clinicians with any Direct Incentives or any High Value Services.

In the course of providing NHS and private healthcare services Care UK does provide some or all of the following Low Value Services:

  1. General services to ensure clinical safety e.g. in house training, administrative services, insurance or indemnity cover in respect of the treatment of patients.
  2. Basic workplace amenities including refreshments, subsidised meals provided on site, parking, and stationery.
  3. General marketing services e.g. general promotional events, providing consultant biographies/directories.
  4. General corporate hospitality.

Do you do day surgery and in-patient surgery?

At Devizes NHS Treatment Centre we provide day surgery, with our in-patient surgical procedures carried out at our in-patient hospital, Emersons Green NHS Treatment Centre, near Bristol.

The procedures carried out at our Emersons Green site are: primary hip replacement, total hip replacement, primary knee replacement, total knee replacement and uni-knee replacement. All pre-operative and post-operative appointments can be offered at Devizes NHS Treatment Centre.

Can I still have my surgery at Devizes NHS Treatment Centre if I have a health condition?

Depending on what your health condition is, we can provide selected treatments as long as your condition is well managed and stable upon admission to the hospital. This includes angina, asthma, atrial fibrillation, diabetes, high blood pressure, Parkinson’s disease and dementia.

We may be able to treat you if you have another condition that isn’t mentioned, speak to your GP to find out more.

See our full referral criteria here.

I have already been referred to another hospital, can I change my mind?

You can be referred to us even if you are already on the waiting list at another hospital. Please use the form on the contact us page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.

How much does it cost to be treated at Devizes NHS Treatment Centre?

As the champions of patient choice, we offer treatments for NHS and private patients. If you are referred to us by your GP as an NHS patient, you do not have to pay for our services and will receive your treatment under the NHS for free as you would at your local trust hospital. If you have been referred to us as a private or self pay patient, we will charge for treatments. Our most up to date price list can be found here.

Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.

Do you have Wi-Fi?

We offer free Wi-Fi access for patients and visitors.

How do I book my outpatient clinic appointment?

Once you have been referred to us by your GP, we will call you to book your first outpatient appointment. If you miss our call, you can call our patient booking team on 01179 061 800 to book your appointment.

Your GP may also refer you through the e-Referral Service which is an online booking system where you can chose which hospital you would like to go to and your own appointment date and time. You can do this online or by telephone. The instructions to book an appointment will be on your booking letter along with a password given to you by your GP/referrer. Once you have chosen to come to us your referral will then be sent to us. Once you have made an appointment with us, we will then be able to access your referral details and answer any queries.

How do I change my outpatient appointment time or date?

Call our patient booking team on 01179 061 800 cancel or reschedule an outpatient clinic appointment.

How do I book my surgery date?

We will call you to book your surgery date. If you miss our call, you can call our reception team on 01179061801 to book your surgery date. Please note there is a 10 day wait from your outpatient appointment to our surgery booking team getting your notes.

What if I need to change my surgery date?

Call our reception team on 01179 061 801 to cancel or reschedule a surgery appointment.

What should I do if I have a problem after my surgery?

If you have any problems in the 4 weeks following surgery, call our Patient Advice Line on 01179 061 900. If you have a problem more than 4 weeks after your surgery, please contact your GP.